Shipping policy
Shipping Policy – Aestalio
Last updated: 14-10-2025
Thank you for shopping with Aestalio. This Shipping Policy applies to all orders placed through our official website Aestalio.com and governs the shipment and delivery of our products worldwide.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.
2. Shipping Times
Estimated delivery times vary depending on your location:
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Europe & UK: 5–8 business days
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USA & Canada: 6–10 business days
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Australia & New Zealand: 6–10 business days
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Rest of World: 8–15 business days
Shipping times are estimates and may vary due to customs clearance, carrier delays, or international regulations beyond our control.
3. Shipping Fees
Shipping fees are calculated at checkout based on your delivery address and preferred shipping method. All fees, including international duties or taxes, are the responsibility of the customer unless otherwise stated.
4. Customs, Duties & Taxes
Aestalio is not responsible for any customs fees, import duties, or taxes imposed during or after shipping. All such charges are the responsibility of the buyer.
Please check your country’s customs regulations before placing an order.
5. Tracking Information
Once your order has shipped, you will receive a confirmation email with your tracking number. Tracking information may take up to 48 hours to become available after dispatch.
6. Delayed or Lost Packages
If your order is delayed or appears lost, please contact us at info@Aestalio.com with your order number. We will assist you in investigating the issue with our shipping partners.
Aestalio is not liable for delays caused by incorrect address information, customs processing, or carrier disruptions.
7. Incorrect Address
Customers are responsible for ensuring that all shipping information is correct. We cannot guarantee address changes once an order has been processed.
8. Returns & Refunds
For information regarding returns, please review our Return & Refund Policy available on our website.
9. Contact Information
If you have any questions regarding shipping or delivery, please contact us at:
🌍 Aestalio.com